Samit Saini was a security guard at London Heathrow Airport who enjoyed tinkering with technology like Excel and VBA.
When he got access to Power Apps, he used it to digitise some of the paper-based processes at Heathrow such as providing translations for common questions asked by international passengers, performing customer experience audits and supporting passengers with reduced mobility.
Heathrow has benefited greatly from this level of substitution, having already saved more than 11,000 sheets of paper, 850 hours of time and $460,000 in potential app costs.
They cite that every 25,000 sheets of paper saved equals about three trees.
But as Samit puts it,
“In Heathrow, we’re not trying to save trees, we’re trying to save the forest.”
With this type of implementation, Power Apps is reducing the consumption of resources of paper, time and money.
Watch this video to see Samit's Journey.
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